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Chuks Udo Okonta
Great Nigeria Insurance Plc, has again shown avowed commitment towards prompt claims settlement, as its released claims record, revealed that over N700 million was paid to claimants between January and June 2016.
A statement made available by the Corporate Communications and Brand Management Department of the Organisation, stated that over N0.7 billion was paid out in claims settlement in six months.
The firm noted that General Business accounted for over 19 per cent of this figure whileLife insurance business constituted about 80 per cent of the total claims settled within the period under review.
Speaking on the Claims report, the Chief Technical Officer, Folusho Alliyu, stressed the Company’s affirmed commitment towards claims settlement. He equally mentioned that the continuous existence of any underwriting firm depends largely on its ability to fulfil its obligation to its customers as and when due.
“Prompt claims settlement is not just an attribute but a culture that has been adopted by allpersonnel in Great Nigeria Insurance Plc; we do not intend to fall short of this obligation and we will continually strive to make good our promise of exceptional service deliveryat every point in time,” he said.
He encouraged Nigerians to imbibe the Insurance culture as a vital part of their daily existence.
Also lending her voice, the Managing Director/CEO, Mrs. Cecilia Osipitan, said insurance works on the promise to pay compensation for any insured in the course of any eventuality. She urged all policy holders to ensure the immediate report of any loss experienced to the company to facilitate prompt settlement.
She further mentioned that Great Nigeria Insurance Plc has overtime upgraded on its processes and Information Technology infrastructure having realised that improved real time and cutting-edge technology in pushing the frontiers of its operations cannot be undermined.
Mrs. Osipitan stated that the company has in place a responsive claim process which ensures that customers do not go through any stress in getting their claims settled. “The processes involved from the moment a claim is reported to the period the customer receives the cheque have been made as seamless as possible”. She said that it is almostimpossible for any genuine claim not to be paid.
Great Nigeria Insurance Plc continues to stay true to its vision of being the insurance company of choice for keeping promises to stakeholders by providing world class insurance services through prompt claims settlement, superior customer service as well as exceptional service delivery. Great Nigeria Insurance Plc is poised to become the best underwriting firm in the country in the nearest future.