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Chuks Udo Okonta
Mutual Benefits Assurance Plc, has urged its numerous customers to avoid payments of cash to staff, even as it vowed to investigate the alleged unethical practices recently reported in the media, pledging to prosecute anyone found to be complicit.
Its Head, Corporate Communication, Ellen Offo, said this in a statement, noting that the firm’s attention has been drawn to an online publication alleging unethical practices going on in the company.
She said while there was no mention of any specific member of staff in the report, the firm commiserate with its customers involved and have taken immediate steps to investigate and urgently look into the issues raised in the report.
“We use this medium to assure our numerous customers that we shall prosecute anyone found to be complicit. MUTUAL BENEFITS has zero tolerance for fraud; therefore a report like this is viewed with grave seriousness.
“As a deterrence, MUTUAL BENEFITS has instituted a policy against payment of cash to members of staff and the accepted mode of payment is clearly stated on all our proposal forms and policy documents. In addition, MUTUAL BENEFITS has put in place secure and convenient cashless means of payment of premium such as direct debit, bank branch pay-direct, web-pay, online transfer, along with our third party insurance scratch cards,” she added.
Offor stated that the underwriting firm has operated for over 21 years in the insurance landscape as a leading brand in the Nigerian Insurance sector with a reputation for speedy claims settlementand excellent service delivery.
She noted that the firm is strong, well-capitalized and committed to protecting the interests of its customers at all times, stressing that between January and February this year, claims paid by the firm are in excess of N3 billion, while over N50 billion was paid as claims settlement between 2012 and 2016 across its business lines and that this is a testimony of the value the company place on its customers and their needs.
“While we encourage our esteemed customers to make use of the several cashless channels of payment we have put in place and to keep track of their transactions; MUTUAL BENEFITS unequivocally states here that our customers are very important to us and we assure them of the safety of their funds and investments.
“Customers can access their transactions, from the comfort of their homes on our webportal or by calling MUTUAL CARE line 090546444444 or by email to infombl@mutuallifeng.com.
Once again we reiterate our commitment to protecting our customer’s assets,” she added.
The press release
MUTUAL BENEFITS ASSURANCE PLC’S STATEMENT ON ALLEGATION OF UNETHICAL PRACTICES
Our attention has been drawn to an online publication alleging unethical practices going on inMUTUAL BENEFITS.
While there was no mention of any specific member of staff in the report we do commiseratewith the customers involved and we have taken immediate steps to investigate and urgently look into the issues raised in the report. We use this medium to assure our numerous customers that we shall prosecute anyone found to be complicit. MUTUAL BENEFITS has zero tolerance for fraud; therefore a report like this is viewed with grave seriousness.
As a deterrence, MUTUAL BENEFITS has instituted a policy against payment of cash to members of staff and the accepted mode of payment is clearly stated on all our proposal forms and policy documents. In addition, MUTUAL BENEFITS has put in place secure and convenient cashless means of payment of premium such as direct debit, bank branch pay-direct, web-pay, online transfer, along with our third party insurance scratch cards.
MUTUAL BENEFITS has operated for over twenty one years in the insurance landscape as a leading brand in the Nigerian Insurance sector with a reputation for speedy claims settlementand excellent service delivery MUTUAL BENEFITS is strong, well-capitalized and committed to protecting the interests of our customers at all times. Between January and February this year, claims paid are in excess of N3 billion, while over N50 billion was paid as claims settlement between 2012 and 2016 across our business lines. This is a testimony of the value we place on our customers and their needs.
While we encourage our esteemed customers to make use of the several cashless channels of payment we have put in place and to keep track of their transactions; MUTUAL BENEFITS unequivocally states here that our customers are very important to us and we assure them of the safety of their funds and investments.
Customers can access their transactions, from the comfort of their homes on our webportal or by calling MUTUAL CARE line 090546444444 or by email to infombl@mutuallifeng.com.
Once again we reiterate our commitment to protecting our customer’s assets.
Ellen Offo
Head, Corporate Communication
ellen.offo@mbaplc.com
