Managing Director, NSIA Insurance, Mrs. Ebelechukwu Nwachukwu
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Chuks Udo Okonta
NSIA Insurance is excited to announce the successful completion of their 2019 ISO Surveillance Audit by the Standards Organisation of Nigeria (SON).
This year’s Surveillance Audit was conducted in the month of May across five of the 10 NSIA Insurance locations within the Country. Due to the consistency in compliance to the ISO Standards and the excellent quality of service provided to clients in the locations visited, the company and all its branches were recommended for continued certification.
NSIA Insurance Limited was awarded the ISO 9001:2015 Quality Management System Certification in May 2018. This certification was achieved due to the successful implementation of the Quality Management System and priority for customer satisfaction. This has ensured that all processes within the organisation are standardized to meet best practices. It is worthy to note that this certification aligns with NSIA Insurance’s drive for excellence.
Udo Okeke, Head of Internal Audit and Quality Coordinator at NSIA Insurance in her statement said, “This is an exciting milestone for us as it speaks to one of our core values – Professionalism. We are optimistic that this recertification will improve client satisfaction and perception of our business by stakeholders.”
ISO 9001:2015 is the latest and most advanced International Standard for Quality Management Systems. The prompt adoption of this standard by NSIA Insurance lends credence to their commitment to quality in all of their business processes and products.
NSIA Insurance Limited is a first class composite insurance company driven by Integrity, Care, Innovation and Professionalism with its Head Office in Lagos, strong regional presence in Abuja and a large network in strategic states across the country. NSIA Insurance offers a wide range of insurance services at competitive rates to meet the changing financial, investment and lifestyle needs of its corporate, commercial and individual customers.
NSIA Insurance Limited (Nigeria) is part of NSIA Participations which is currently present in 12 African countries; Benin, Cameroon, Congo, Côte d’Ivoire, Gabon, Ghana, Guinea, Guinea Bissau, Mali, Nigeria, Senegal and Togo.