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Chuks Udo Okonta
Almond Productions Limited, promoters of the Annual Insurance Consumers ‘Forum is set to host the 2017 edition in Lagos.
A statement by the Chief Executive Officer (CEO) Almond Productions Limited, Faith Ughwode, said the Insurance Consumers Forum (ICF) which started in 2013 provides a robust platform for interaction between Insurers and the Insuring Public in a No-Holds-Barred atmosphere, on issues that bothers on excellent customer service delivery, adding that following the success of the previous editions, the stage is now set for the 2017 edition.
The Forum with the theme: Insurance Penetration in Nigeria: Shifting Focus from Policies to Providing Value for the Customers is scheduled to hold on Wednesday 25th of October in Kano Hall NECA House plot A2 Hakeem Balogun Street , Central Business District Alausa Ikeja by 10am.
The forum this year will be chaired by Chike Mokwunye former Group Managing Director Royal Exchange Plc, Guest Speaker is Prof. Festus Epetimehin first professor of Insurance and Risk Management in Nigeria and Dean College of Management Sciences Joseph Ayo Babalola University (JABU) Osun State, while Discussant is Mr. Valentine Ojumah Managing Director FBN Insurance Limited.
Other highlights of the forum this year is the open forum which is as always is No- Holds -Barred.
The focus this year will be on issues, but not limited to: Nigerians don’t read: So make me (customer) read your Insurance Policy Document; my needs ( customers) are constantly changing so insurers change with me; if you are not part of my life ( customers) changes, you are not relevant in the future; sell me and convince me to see value ( insuring public) I will buy insurance; see me (customer) as a person not just another Policyholder and Payment: Trust me ( Insured) I trust you
The forum according to Ughwode is bigger and better this year because of the scope of participants who are drawn from trade groups formal and informal as well as officers of the various Law Enforcement Agencies who have dealings with the enforcement of Insurance in Nigeria, Mechanic Associations, NURTW, NMA, the Maritime sector and a list of other participants too numerous to mention.
We at Almond Productions , believe that the time has come for players in the Nigerian Insurance Industry to step up their game and move from potential to actually penetrating more citizens with Insurance products and services that can change people’s lives. For that to happen however, operators must be and continue to be customer focus and continue to build trust.
Forums like this where members of the public can speak openly with operators of the market in a relaxed atmosphere can only build trust and demystify insurance and that is our drive because we are an independent umpire to to insuring public.