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Chuks Udo Okonta
Linkage Assurance Plc said it has continued to meet claims obligation to individual and corporate clients despite the COVID-19 lockdown across the country.
It noted that this has become possible following full implementation of its business continuity plan, which has enabled it attend to customers through digital channels, while the staff continue to operate from remote locations.
Daniel Braie, Managing Director/CEO of Linkage Assurance Plc speaking on how the company was relating with its customers during COVID-19 lockdown, said: “for us at Linkage, we realise the serious impact that the Coronavirus pandemic is having on both individual and corporate lives of people here in Nigeria, and all over the world.
“As a caring corporate organisation, we will continue to be with our customers and the insuring community, to ensure that the COVID-19 pandemic does not disrupt their businesses so badly.
Braie noted that, the Company immediately before the lockdown activated her digital platforms that enable the collaboration of various workforce (underwriters, claims administrators, relationship managers, customer services IT and others) to work together and attain to customers need in these challenging times.
“Our business continuity group has continued to work from remote sites and locations particularly with brokers to provide risk management services especially to corporate clients.”
According the MD/CEO, the Company continues to provide insurance services particularly ensuring that claims are paid promptly. As a matter of fact, from the inception of the lockdown period we have paid millions of naira on claims to our clients that have filed claims for various losses.
We have also received 98 claims notifications on diverse types of losses from our customers, and where loss adjusters are needed, they have continued to relate with our underwriters who are working to ensure the claims are paid quickly.
Braie further stated that Linkage Assurance will continue to support all industry initiatives geared towards helping government confront the COVID-19 pandemic, having initially supported industry provision of life insurance cover for 5,000 frontline health workers in the fight against COVID-19.
The nation’s insurance industry, it will be recalled supported the federal government with life insurance cover valued at N11 billion for death benefits to the 5000 frontline workers involved in the fight against COVID-19, with full premium paid by insurance companies.
For Daniel Braie, “we will continue to seek other means to provide palliatives to our customers and communities all over Nigeria. We urge all Nigerians to adhere strictly to the precautionary measures stipulated by the NCDC and other health authorities to flatten the curve of the virus infection in our country.”