From left: Customer Relationship Officer, IEI Anchor Pension Limited, Kelly Etaifo; Head Business Development & Strategy, Mrs Jolaade Oduntan; Manager for Branch, Mrs Amina James-Louis and President, National Association of Insurance and Pension Correspondents, Mrs Omobola Tolu-Kusimo at the event.
Leave a comment and share
Chuks Udo Okonta
IEI Anchor Pension Limited says it has repositioned for massive growth, even as its Assets Under Management (AUM) stand over N62 billion.
The Managing Director of the fast growing Pension Fund Administrator (PFA), Glory Etaduovie, who was presented by the the firm’s Head Business Development & Strategy, Jolaade Oduntan, disclosed this yesterday at the Annual General Meeting (AGM) of the National Association of Insurance and Pension Correspondents (NAIPCO) in Lagos.
He noted that the firm’s service delivery has greatly improved, stressing that its retirees get their payments promptly, Complaints are rare and that regular SMS alerts and email quarterly statements are sent to the retirees.
“This is better than hard copy statements, as they at times get lost in transit as no steady post office services or some people lose their jobs and difficult to track. Our website and social media are interactive and customer friendly. So we encourage our contributors to keep updating their information to serve them better. We also have no sanctions from PenCom,” he added.
He said the firm Just had its half year business review, adding that the results of the firm are encouraging. He maintained that staff of the firm are refocused and management team is much closer and focused than ever before.
“Our RSA Unit price Is on steady growth, so is our retiree unit price. Our Assets under management is about 62 billion. Our clients’ funds are efficiently invested for best Return on Investment. We also have over 100,000,000 contributors account owners; We are consolidating on our branches and efficient services,” he said.
He said staff training and retraining is high on the firm’s agenda adding that quality staff translates to efficient service and that the firm’s internal client-ship is enhanced, which reverberates outside, making customers happy and would make the company remain in good business.
“We are a small but nimble and responsive customer efficient company aiming global standards. We are building an elite firm, a PFA of repute in a few years. We are working the talk, to create trust and dependability which is one of our core values. Dependability and trust are earned from a trusted consistency – a culture of excellence, care and commitment to service,” he stated.
He said the firm is poised to maximize the opportunities to be created by micro pension scheme when it becomes operational. He added that scheme is targeted at the individual entrepreneurs and self-employed people, who are usually described as the informal sector, with no access to the formal structure of employer/employee pension plan.
He posited that the micro pension sector is largely untapped, and represents about 70 per cent of the nation’s populace. “Professionals like lawyers, Actors and Actresses are a part of it. So, it cannot be denigrated on. It has upper and lower ends. We are positioned to explore this deeply,” he said.
