Stanbic IBTC Asset Management Limited, Stanbic IBTC Trustees Limited, and Stanbic IBTC Pension Managers Limited, members of Stanbic IBTC Holdings PLC, have received the ISO 9001:2015 Certifications, the latest certification in the series, a highly regarded Quality Management System certification globally.
Lead Auditor, DQS Management Nigeria Limited, a leading global certification body for quality management systems and organisational health, Mr. Lawrence Ogudu, while presenting the awards in Lagos, affirmed that Stanbic IBTC Asset Management Limited, Stanbic IBTC Trustees Limited, and Stanbic IBTC Pension Managers Limited all met the requirements of the ISO 9001:2015 Certification. The requirements, amongst others, entail demonstration of the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements. It also involves the enhancement of customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory obligations. According to Ogudu, the certification is simply a message to customers and prospects that the businesses have the capacity, are committed and sincere in their product and service delivery.
The certification, amongst its many benefits, will enable the three businesses to serve their customers at the right level of quality and ensure zero variability in the delivery of services across the various digital and non-digital touch points, all of which enhances customer experience and relationships with the businesses.
Chief Executive, Stanbic IBTC Pension Managers Limited, Mr Eric Fajemisin, who spoke on behalf of the subsidiaries, commended the teams for making the certifications possible, even as he stressed that the requirements of the system would be continually reviewed and developed for higher performance.
Stanbic IBTC said it was pleased with the ISO 9001:2015 Certifications. According to the financial institution, it is a clear demonstration of the Stanbic IBTC Group’s drive to improve service delivery in all aspects of its businesses. The group assured it will continue to build on its existing strengths, including its membership of the Standard Bank Group, Africa’s biggest financial institution, to improve on its service delivery across all segments, customer touch points and channels of operations.
The certification, Stanbic IBTC said, will help to benchmark performance by identifying areas that require fixing and improvement. The critical objective is to deliver quality and reliable services through improved internal management and operational processes. “We have long recognized that improvements in our performance, which a robust quality management system assures, are directly connected to quality service and customer satisfaction,” the company added.
The Stanbic IBTC Group’s goal is to achieve end-to-end digitization covering front-end and back-end processes, it said, adding that better process integration will help deliver great customer experiences, improve operational efficiency and cost optimization for the entire organization.
Stanbic IBTC Holdings PLC, a member of Standard Bank Group, a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Standard Bank Group is the largest African financial institution by assets and earnings. It is rooted in Africa with strategic representation in 20 countries on the African continent. Standard Bank has been in operation for 155 years and is focused on building first-class, on-the-ground banks in chosen countries in Africa and connecting other selected emerging markets to Africa and to each other, applying sector expertise, particularly in natural resources, power and infrastructure.
