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Chuks Udo Okonta
Anchor Insurance Company Limited has once again taken a move to provide succour for air travellers within Nigeria by launching a robust retail package known as Local Passengers’ Flight Welfare Scheme.
The Managing Director/Chief Executive Officer of the frontline underwriting firm, Ebose Augustine Osegha, at the event in Lagos, said the product has been approved by the National Insurance Commission (NAICOM), adding that the firm was particularly glad when it received the approval as it provides a further opportunity for the company to bring it well known customer-centric finesse to bear in driving the product to real success and for the maximum benefits of its potential customers.
He emphasized that for about 32 years that Anchor Insurance Company Limited has being in operations, it has being remarkable for excellent delivery of services to its teeming customers and would not do anything less with the new111q product.
“The main purpose of the Local Passengers’ Flight Welfare Scheme which, essentially, is a single product, is to meet up passenger legal liabilities, compensate for losses encountered by passengers including baggage delay, mishandled baggage and loss of baggage, provide financial benefits for the harm done to the health and life of the insured person or to compensate for lost wages during temporary or permanent disability as a result of unexpected and short-term external factors or unforeseen circumstances, for example: accidents,” he said.
Ebose maintained that this insurance protection will be run in accordance with the stipulated regulations on obligatory personal accidents insurance on transport, stating that according to the current regulations, passengers are considered insured from the moment of processing the check-in to the period of unboarding and receipt of luggage(s).
The policy, he said terminates from the point the passenger collects or takes his/her luggage at the arrival hall, adding that for emphasis, the policy covers the passenger from his/her airport of take-off to the airport of destination within the Nigerian geographical space.
On the benefits acruable from the product, he submitted that during the life of the scheme (that is from the time of announcement of boarding to the point of taking his/her luggage at the destination airport), any affected passenger shall be entitled to the following benefits: Financial lump sum payment to the passenger’s named beneficiary upon the occurrence of fatality or death of a passenger as a result of an accident while boarding or onboard the aircraft. Term payments to the passenger for injury sustained leading to disability as a result of accident occurring while boarding or onboard the aircraft.
Other are; term payments to the passenger for injury sustained leading to temporary loss of capacity to labour as a result of accident occurring while boarding or onboard the aircraft and medical expenses of up to N50,000.00 for passengers who suffer any injury as a result of an accident occurring while boarding or onboard the aircraft.
He noted that special considerations are giving to children from age 0 – 3 years, as they are freely covered by the parent’s policy, stressing that by this, it means that such children shall not pay any premium.
He said children between age 3 and 12 years shall only pay 50 per cent of the individual premium.
On claims administration, he noted that:”Our Claims process for this product shall be as follows: All Claims including loss of baggage are to be reported within 24 hours of the happening of such event. Incidences or cases of suspected or possible loss of luggage must be reported to Anchor Insurance Company Limited irrespective of the chances that the luggage would be later found.
“Claims payment would be made between 3-5 working days upon complete documentation of the claim.”
Anchor Insurance Company Limited reserves the right to pay benefits to the named beneficiary in the Passenger’s Manifest, he added.
“As we officially launch this product today, let me, at the same time, reassure all potential customers of a seamless claims process which we are acclaimed for. We do not tell stories when genuine claims are reported to us. We assure you of the very best of service as you invest in our policies,”
He specially thanked the firm’s product development team who worked round the clock to do the needed innovative work and secured NAICOM’s approval for the company.
Ebose noted that the policy and other existing ones can be assessed online by logging on to the firm’s website www.anchorinsurance.ng or through its marketers at it offices across major cities in Nigeria.
The Chief Executive Officer, Fidelity Brokers Limited, Alfred Daudu, said Anchor Insurance is a very reliable company, which is why his broking firm is proud to do business with it.
“When we say a company is reliable, it means it has the willingness and ability to pay claims,” he submitted.
Daudu stated that his firm has never had any difficulty with Anchor in settling claims, stressing that he is proud to recommend Anchor Insurance to his clients.