The State Consumer Disputes Redressal Commission has directed United India Insurance (UII) to pay Rs 5.24 lakh insured declared value (IDV) to Jaswant Verma of Sector 44 at 12% interest from October 24, 2013, which is the date six months after filing of the original claim till realization. UII has also been asked to pay compensation of Rs 50,000 (instead of Rs 25,000 ordered by the District Forum) and Rs 10,000 as cost of litigation to the complainant.
Verma got his new Mahindra Bolero insured with the United India Insurance (UII) for the period from April 26, 2012 to April 26, 2013 on payment of Rs 14,000 with an IDV (Insured Declared Value) of Rs 5.24 lakh. On December 14, 2012, the vehicle was stolen and the UII was informed the same day.
Police lodged an FIR on March 11, 2013. Verma sent a copy of the FIR to UII on March 14, 2013, requesting them to settle his claim. UII authorities asked Verma to submit the no trace report to settle the claim.
Despite prolonged correspondence, police did not give him the no trace report and so Verma could not submit the said document to the UII. On March 21, 2013 Verma issued a final reminder to the UII saying he was fed up with the non-cooperation of the police department. He also said even the UII was not settling his claim despite the passage of 16 months from the accrual of his claim and 12 months from the registration of an FIR.
However, the “Untraced Report” dated December 5, 2014 was received by Verma on December 11, 2014, during the pendency of the complaint in the District Forum.
The Times of India