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Chuks Udo Okonta
Insurance awareness and education have continued to suffer setbacks from the public owing to poor service delivery and menace of unpaid claims.
A review on awareness and education executed on social social media platforms by insurance companies, showed that 80 per cent of the feedbacks are complaints on poor service delivery and unsettled claims.
A case in point is documentary by one of the insurers, which chronicled its achievements in 2024, and had a handful of complaints from policyholders on poor service delivery and unpaid claims.
Inspenonline also gathered that one of the reasons for halting the aborted insurance rebranding project was because of delude of negative feedbacks on poor service delivery and unpaid claims from the public.
Recently this medium published a press release on an award won by an insurance company. Instead of getting congratulatory remarks as feedbacks, unpaid policyholders on the comments section of the report vented their anger, calling insurance system unprintable names.
As the industry strives to entrench insurance in its rightful place, attention should be giving to addressing these identified challenges that overshadow the numerous great works being executed by stakeholders in the sector.
