Kindly leave a comment and share
Chuks Udo Okonta
The insurance industry paid N536.5 billion claims in year 2023 and many people are still in doubt that insurers pay claims.
Irrespective of the efforts made by insurance and media practitioners to project huge claims paid yearly by underwriters, unless claims beneficiaries begin to speak out, many would not still believe that claims are paid.
A farmer, Tony Kaka, has been farming for years not knowing that his farm can be insured against flood.
While he was having a discussion with a friend on plans to expand his farm, his friend, who had benefited from insurance claims told him about insurance. He was afraid though, having heard negative tales about insurance.
His friend narrated his ordeal and how insurance came to his rescue when he suffered a lost.
Kaka then concerted to his friend’s admonition and was introduced to an insurance broker who helped packaged crop insurance for him.
While Kaka was looking forward to harvesting his crops, the farm was taken over by flood and all the crops were submerged in water.
Kaka remembered that he bought insurance and reached out to the broker, who told him what to do so as to effectively report the risk.
Kaka was asked to submit all relevant documents for the processing of the claims which he did.
Having submitted the documents, he was still sceptical whether the claims would be paid as the claims process was ongoing.
His doubt was abated, when the insurance company sent him an offer and later his account and the claims was paid to his amusement.
Kaka is now one of the insurance claims payment beneficiaries and is happy due to the information provided by his friend.
Many people who suffer lost and are today seeking help, would have been restated to life and business, if their friends, neighbours; colleagues who have benefited from insurance had told them the benefits of insurance.
Don’t just rejoice when your claims are paid, tell other people so that they too can mitigate their risks through insurance.
A motor insurance policyholders with Sanlam General Insurance, Okporho Edward Tejiri from Delta State whose claims was settled in 40 minutes via Code of Confidence *1056#, USSD enabled device, while sharing his amazement said: “The swiftness from dialing the code and the instant response I got, then to the call from your guys inspecting the vehicle, negotiating and the payment for the claim was splendid and amazing, everything put together didn’t take 39 minutes, infact, while all of this was ongoing, I was wondering if I’m still in Nigeria. Sanlam Insurance is definitely the best anytime any day.”
Another claimant, John Victor Ebitom, sharing his experience, said: “My experience with Sanlam is waoh! The best in the industry. It took me less than an hour to access my claim, as I speak the money is resting in my account.”
An annuitant of Great Nigeria Insurance Plc Mrs. Mojisola Dada, shared her experiences. “…our pension money comes exactly the time they promised us it will come.”
“GNI is just the best…” says Mrs. Felicia Lara Otibo, “I do not regret ever coming here. A friend of mine wanted to drag me elsewhere, but I said no. I do not know of any other Insurance company that has this kind of gathering” she concluded.
Yet another satisfied Annuitant, Fakeye had this to say about the brand. “…they should keep on maintaining their name, they are very, very great.”
Sharing your insurance claims experience with others can have numerous benefits. Here are some reasons why it’s essential to tell people about your experience:
Benefits for Others
1. *Informed Decision-Making*: By sharing your experience, you can help others make informed decisions when choosing an insurance provider or filing a claim.
2. *Setting Expectations*: Your experience can set realistic expectations for others, preparing them for what to expect during the claims process.
3. *Warning Signs*: If you’ve had a negative experience, sharing it can serve as a warning to others, helping them avoid similar issues.
Benefits for the Insurance Industry
1. *Improved Services*: Insurance companies can learn from your experience, identifying areas for improvement and making necessary changes to their services.
2. *Increased Transparency*: Sharing your experience can promote transparency within the insurance industry, encouraging companies to be more open and honest about their claims processes.
3. *Accountability*: By sharing your experience, you can hold insurance companies accountable for their actions, promoting better business practices.
Personal Benefits
1. *Catharsis*: Sharing your experience can be therapeutic, allowing you to process your emotions and gain closure.
2. *Helping Others*: By sharing your experience, you can help others navigate similar situations, providing valuable guidance and support.
3. *Personal Growth*: Reflecting on your experience can help you grow as a person, identifying areas for personal improvement and developing greater resilience.
Overall, sharing your insurance claims experience can have a positive impact on others, the insurance industry, and yourself. By speaking out, you can create change, promote transparency, and help others make informed decisions.
