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Chuks Udo Okonta
Conducting ‘Know Your Insurer’ (KYI) before buying policies has become necessary owing to soaring compliant from policyholders on delay and denial of claims and lack of after sales service.
In conducting KYI it is necessary a prospective policyholder research on the following:
* Ownership structure of the company
* Management structure of the company
* Financial position
* Litigations against the company
* Regulatory fines on the company
* Claims payment profile
* Digital deployment
* Public perception
* Return on Investment to shareholders
