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Chuks Udo Okonta
Who you entrust your risks to manage should be of concern to you. Therefore, entrusting your risks to someone who does not care about you is a great risk.
Investigations conducted by this medium revealed that only few insurance firms engage in after sale services and this act, contributes largely to the high level of unpaid claims issues that have continued to portray insurance industry in bad light.
Reasons you should fear such companies.
* Denial of claims.
A firm that collects premium and never care about the policyholder, would also deny the insured when risk occurs.
* Poor management
A firm that is properly managed would never joke with its sources of revenue. Hence, would continuously reach out to policyholders to retain them.
* Solvency issues
Companies with solvency issues often want to remain obscured.
* Poor structure
Companies with poor structure never consider after sales important.
* No research and development
Such firms don’t believe in research and development and would never come up with new ways to improve customers lives.
* No innovation
Innovation stems from knowing what people need. Hence, firms without after sales can never innovate.
Policyholders should therefore, fear such companies more that the risk they transferred to them for they are more risky and would not be available when needed.
