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Chuks Udo Okonta
In a demonstration of its continued commitment to customer- centricity, innovation, and market leadership, Lasaco Assurance Plc, a prominent player in Nigeria’s insurance industry, convened its 2025 Customer Forum for the Northern Region at the prestigious A-Class Park, Maitama, Abuja.
The forum brought together a distinguished assembly of customers, including policyholders, brokers, corporate clients, and industry partners, to engage in a robust dialogue aimed at enhancing service delivery and aligning offerings with the evolving expectations of the Northern market.
In his opening remarks, Kunle Hamza, Regional Manager (Northern Region), underscored the company’s unwavering dedication to stakeholder engagement as a foundational pillar of its growth strategy.
He emphasized that customer insights remain integral to shaping policies, refining service processes, and reinforcing the company’s brand promise.
Delivering the keynote address, Managing Director, Razzaq Abiodun, provided a compelling overview of Lasaco assurance’s recent performance and strategic priorities.
He highlighted the company’s consistent premium income growth, bold digital transformation agenda, and ongoing operational restructuring designed to ensure responsiveness and resilience in a dynamic insurance landscape.
Abiodun reiterated Lasaco assurance’s resolve to continually invest in technologies and systems that deliver tangible value to clients and drive industry innovation.
The forum’s interactive session offered an invaluable platform for open and constructive dialogue. Participants—representing diverse market segments—provided actionable feedback on critical areas including claims processing, product accessibility, communication channels, and overall service efficiency.
The interactive session proved to be the forum’s highlight, with attendees offering candid feedback which tremendously highlighted the areas of need and improvement in the Northern insurance market Attendees further emphasized the importance of strengthening broker relationships and sustaining product offerings.
Addressing the customers, Adedayo Adetokun, Head of Strategy, affirmed that Lasaco assurance is actively developing multiple digital platforms to cater to various customer segments—part of a broader digital innovation roadmap that positions the company for future growth.
He noted that human capital development is also being prioritized, with targeted investments in talent acquisition and training to enhance operational capacity.
In his closing remarks, Muyiwa Anwoju, General Manager, Sales, expressed the management’s deep appreciation for the feedback received.
He assured participants that all contributions would be meticulously reviewed, categorized and integrated into the company’s improvement plans.
According to Anwoju, this forum marks the beginning of a renewed customer engagement framework, one that will be expanded across other regions in due course.
The event concluded with a heartfelt vote of thanks delivered by attendees to the organising committee, ably led by Miss Oluseye Smart, Head of Corporate Communications and Customer Experience, whose coordination ensured the forum’s resounding success.
