*IGI leads with 327, African Alliance 282
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Chuks Udo Okonta
To ensure insurance companies pay for resolved policyholders complaints, the National Insurance Commission (NAICOM) has published 1,582 cases that are presently being addressed.
NAICOM published the document on its website, stating that Industrial and General Insurance (IGI) got the highest complaints of 327, African Alliance Insurance 282 and Standard Alliance Insurance 229.
Determined to sanitise the insurance industry and stop frivolous excuses that often push policyholders into flooding NAICOM with complaints, the regulator said insurance companies would henceforth pay for all cases it resolved.
NAICOM had charged insurance companies to operate ethically and live up to their claims payment responsibilities, as they have to pay for the time spent by NAICOM in resolving issues between them and their policyholders.
NAICOM also charged the operators to settle all outstanding claims and see reasons to settle claims.
Recall that the National Insurance Commission in its ongoing efforts to effectively address complaints and ensure swift resolution to all Insurance related issues has launched the NAICOM Complaint Management Portal.
The portal can be accessed via:
complaints.naicom.gov.ng
The portal offers a streamlined and user-friendly platform for addressing all Insurance related complaints.
The Commission is urging the public to effectively utilise the platform to reach out to the Commission on all Insurance related complaints.
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