Quotes

Quotes

Ensuring consumer satisfaction

One thing that is certain in consumer satisfaction is that when consumers are satisfied, business will boom. It is time to start improving the consumer experience with and for the consumer, not to and at them. The earlier proverbial “it’s a sellers market” no longer holds sway. What holds now […]

Quotes

Need for customer insights

Analyze customer data to gain a deeper understanding of customer preferences, needs and behaviors. This enables insurers to tailor products and services to specific customer segments. Chief Executive Officer AIICO Insurance Plc, Babatunde Fajemirokun

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Friendliness in claims payment

The most impactful period for the insurance industry to show friendliness is at the time of a claim when the customer is in stress and in grief, facing a loss situation. Former Ekiti State Young Progressive Party Guber candidate/Consulting Actuary, Prince Debo Ajayi

Quotes

Insurance claims soothe pains

Seeing an Insurance company pay the family of a late colleague his life Insurance entitlements and other investments made me vow that I will not miss any future opportunity to invest. Executive Director, Media Career Development Network, Lekan Otufodunrin