Ensuring consumer satisfaction

Takor Ivor

One thing that is certain in consumer satisfaction is that when consumers are satisfied, business will boom.

It is time to start improving the consumer experience with and for the consumer, not to and at them. The earlier proverbial “it’s a sellers market” no longer holds sway. What holds now is “the consumer is king”

Director, Centre for Pension Rights Advocacy (CPRA), Takor Ivor;

Leave a Comment

Your email address will not be published. Required fields are marked *