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Chuks Udo Okonta
As part of efforts to improve its services and strengthen public confidence in the company,
The Industrial And General Insurance Plc (IGI) has paid out N2 billion as claims to various categories of policyholders.
Disclosing this in a statement at the weekend, IGI said the money was the total sum disbursed in 2015. It reiterated its determination to settle all outstanding claims andobligations in good time.
The lion’s share of the claims pay-out went to life business which amounted to N1,277,683,000, while non-life business totalled N714,936,000.
The Managing Director, Rotimi Fashola, said: “We are focused on our resolve to clear all backlog of claimsin the earliest time possible. The result we have achieved so far is encouraging and there is no resting on our oars.
“In our renewed effort to improve our market share, putting the customers first and treating them with utmost transparency and fairness is sacrosanct. Our ultimate aim is to delight our customers and be seen to be their most trusted partners in wealth creation and protection.”
According to him, IGI is investing on modern technology in all areas of its business that will provide user-friendly online processes through which customers can get real-time support from the company.
“As a customer-centric organisation, we want to provide policyholders with easy and secure access to their policy information and the convenience of performing self-services from their computers and mobile devices.”
According to the statement, the company’s restructuring policy is hinged on pursuing new initiatives and creating opportunities in order to deliver on its promises to all stakeholders while maintaining its integrity at all times.