Mutual Benefits Assurance pays over N399m claims amid COVID-19 lockdown

* Resumes operations May 4th, deploys mobile app for efficient service delivery to customers

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Chuks Udo Okonta

Mutual Benefits Assurance Plc said in spite the COVID-19 lockdown, it paid claims in excess of N399 million to various customers across her businesses.

The firm in a statement by its Head, Corporate Communication, Ellen Offo, reassures her customers of the financial stability of the Group and the resilience of its businesses, whilst also announcing update on its business continuity plan relating to its resumption of operations in line with the Federal and State Governments resumption of economic activities after the lockdown occasioned by COVID-19.

The underwriting firm noted that following directives by the Federal and State Governments on the resumption of economic activities, its branches across the nation will resume business activities on Monday May 4, 2020 and that her Kano branch will, however, remain closed and remote business transactions will continue due to the lockdown still in force in that State.

“Our operations will recommence with critical functions who would be physically present in the various offices and those who will continue working from home. Business hours will be between 9:00 am and 4:00 pm.

“During the period of the lockdown, we leveraged on technology to enable our customers to carry out their business transactions with us unhindered.

“We have also activated our Mobile App; in-line with our strategic plan on IT transformation across our businesses operations; to provide our customers with speedy, accessible, efficient service delivery at their convenience. The MUTUAL BENEFITS FINANCE APP is available on Google Play Store. We encourage our customers to download and make use of the mobile app,” it said.

The firm maintained that to ensure the safety of her staff and customers; safety protocols earlier put in place before the lockdown continues along with the compulsory wearing of face masks and social distancing.

It noted that this means all staff, customers and visitors at any of her offices will be required to wash/sanitize their hands and have their temperatures checked before entering the offices. Frequent disinfecting of floors, door handles, and flat surfaces will also continue. Anyone with temperatures of 37.6oC and above will be denied entry and advised to go for tests. Our security operatives are authorized to deny access for non-compliance, it said.

It expressed optimistic that when the pandemic is over, the nation will emerge stronger and better and implored her esteemed customers and the general public to adhere to all safety measures to stay safe.

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